About Us
Specialist Veterinary Cardiology Consultancy Ltd (SVCC Ltd) was founded in 2009 by Luca Ferasin and his wife Heidi to deliver specialist veterinary cardiology care and clinical advice to small animal practices in Southern England. The company services were soon complimented with the addition of an online tele-cardiology platform and the provision of continuing education worldwide.
Our mission
We strive to provide a world-class small animal cardiology service and achieve:
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First class compassionate patient and family-centred care
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Innovative science and discovery
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Excellence in education
Our vision
We are committed to delivering comprehensive quality patient care in cardiology
Our core values
These drive our operational excellence, collaborative and supportive culture and ensure we deliver quality cardiac care with excellent customer service standards.
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Professionalism - we look after our patients as we would like our own pets to be looked after and achieve excellence in cardiac clinical care by working in collaboration with specialists in other disciplines to guarantee the very best outcome for our patients. Our reputation in delivering satisfaction of pet’s carers and referring veterinarians is of paramount importance.
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Responsibility - we hold patient safety as our prime consideration and strive to ensuring an optimal outcome and experience.
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Respect - we promote mutual respect within the company and our collaborators to ensure trust and honesty in delivering all facets of our services. This ethical focus is translated externally into how we treat our patients and consistently deliver quality cardiac care.
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Kindness - we anticipate and respond to concerns and worries, support each other under pressure and consider the impact of our actions on others.
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Compassion - we respect every individual and understand that each patient and their carers will have varying needs. We appreciate that it is important to work collaboratively and compassionately for the best outcome in every individual case.
